Terms of service

Welcome to VSGAG. These Terms of Service govern your access to and use of the VSGAG website, including browsing, purchasing products, and using any services available through our online store.

VSGAG is an online general store offering a variety of products, including household essentials, lifestyle accessories, and other everyday items.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please discontinue using our website.

1. About VSGAG

VSGAG operates an online shopping platform that allows customers to discover and purchase products across various categories.

Business details

* Business name: [VSGAG]
* Brand name: VSGAG
* Website: [https://vsgag.com]
* Business address: [Tower 1, Hamraz Complex, Kanpur, Uttar Pradesh, 208001]
* Customer support email: [vsgag@vsgag.com]
* Customer support phone: [7985680699]

Please ensure that the required business and customer grievance information is displayed on your website in accordance with applicable Indian law.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of majority, you may use our website only with the involvement and supervision of a parent or legal guardian, where required by law.

You agree to provide accurate and complete information when placing an order or creating an account.

3. Products and Product Information

We aim to display accurate product descriptions, images, prices, specifications, and other relevant information.

However, actual product colours, appearance, packaging, and dimensions may vary slightly due to lighting, screen settings, manufacturing variations, or packaging updates.

Product images are intended to help customers understand the items offered. Please review the product description, specifications, quantity, and other details before placing an order.

We do not intentionally misrepresent products. Nothing in these terms excludes any consumer rights or remedies available under applicable law.

4. Pricing and Payments

All prices and applicable charges will be displayed at checkout before you confirm your purchase.

* Prices may change without prior notice, but changes will not alter an order already accepted except as permitted by law.
* Shipping charges, applicable taxes, and other fees will be disclosed before order confirmation.
* Payments must be made using the payment methods made available on our website.
* Online payments may be processed by authorised third-party payment service providers.
* VSGAG does not intend to collect or store complete payment card credentials when payment processing is handled by an external payment provider.

If a genuine pricing or listing error occurs, we will handle the affected order fairly and in accordance with applicable law. We will not charge you an undisclosed amount.

5. Order Placement and Acceptance

When you place an order, you submit a request to purchase the selected products.

An order confirmation message or email acknowledges receipt of your order and does not necessarily mean the order has been dispatched.

Orders may be subject to verification, product availability, payment authorisation, and delivery-service availability.

If we cannot fulfil an order, we will notify you and arrange any applicable refund in accordance with law and our published refund policy.

You are responsible for ensuring that your shipping address, contact number, and other order details are correct.

6. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our website or during checkout.

Delivery estimates are indicative and may be affected by courier operations, weather, public holidays, remote locations, or other circumstances beyond our reasonable control.

Applicable shipping fees and delivery terms will be displayed before purchase.

If a delivery is delayed, lost, or incorrectly marked as delivered, please contact our customer support team so that we can investigate.

Nothing in this section removes any legal obligation we may have regarding delivery, refunds, or consumer protection.

7. Cancellations, Returns, Exchanges, and Refunds

Order cancellations, returns, exchanges, and refunds are governed by our separately published Return and Refund Policy.

Please review that policy before placing an order.

Eligible requests will be handled according to the published policy and applicable law. Products that are defective, damaged, incorrect, counterfeit, or materially different from their description will be addressed in accordance with applicable consumer rights.

Any exclusions or conditions will be disclosed clearly and will not override mandatory legal protections.

Where a refund is approved, the processing timeline and method will be communicated to the customer. The time taken for the funds to appear may depend on the payment provider or bank.

8. Customer Responsibilities

When using VSGAG, you agree to:

* Provide truthful and accurate information.
* Use the website for lawful purposes.
* Avoid fraudulent orders, payment abuse, or misleading claims.
* Not interfere with the security, operation, or functionality of the website.
* Not upload malicious software or attempt unauthorised access to our systems.
* Respect intellectual property rights and applicable laws.

We reserve the right to investigate suspected fraud or misuse and take appropriate action, subject to applicable law.

9. Promotions, Discounts, and Offers

VSGAG may offer promotional codes, discounts, special offers, or limited-period campaigns.

Each promotion may have its own eligibility requirements, validity period, minimum purchase amount, or other conditions.

Promotional conditions will be communicated clearly. Offers cannot be used in a misleading manner, and any changes or withdrawals will be handled in accordance with applicable law and the terms disclosed for the promotion.

10. Intellectual Property

Unless otherwise stated, the VSGAG name, logo, website content, original graphics, text, and other original materials are owned by or licensed to VSGAG.

You may not reproduce, distribute, modify, commercially exploit, or use our protected materials without prior permission, except where permitted by law.

Third-party names, trademarks, and product images remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services, analytics tools, and social media platforms.

These services may operate under their own terms and privacy policies.

We are not responsible for the independent policies or practices of third parties, but this does not exclude any responsibility imposed on us by applicable law.

12. Privacy and Personal Information

We may collect and process information necessary to operate our store, process orders, arrange delivery, provide customer support, prevent fraud, and meet legal obligations.

Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have been given the opportunity to review that policy. Personal information will be handled in accordance with applicable privacy and data protection laws.

13. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, security incidents, or other circumstances.

We may update, modify, or discontinue website features where reasonably necessary, subject to applicable law and any obligations to existing customers.

14. Limitation of Liability

To the extent permitted by applicable law, VSGAG will not be liable for indirect or consequential losses arising from the use or temporary unavailability of the website.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, statutory remedies, or liability for obligations imposed by law.

15. Indemnity

To the extent permitted by applicable law, you may be responsible for losses directly arising from your unlawful use of the website, fraud, or intentional infringement of another party’s rights.

This section does not require you to indemnify VSGAG for losses caused by our own unlawful conduct or breach of legal obligations.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, or applicable laws.

The revised terms will be published on this page with an updated revision date. Changes will apply as permitted by law and will not retrospectively remove rights already accrued to customers.

We encourage you to review this page periodically.

17. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any dispute will be handled by the appropriate courts, consumer commissions, or other competent authorities in accordance with applicable law. Nothing in these terms prevents a customer from exercising statutory consumer rights or seeking remedies available under law.

18. Customer Support and Grievances

If you have a question, concern, or complaint regarding an order, product, payment, delivery, or these terms, please contact us using the details below.

* Email: [vsgag@vsgag.com]
* Phone: [7985680699]
* Address: [Tower 1, Hamraz Complex, Kanpur, Uttar Pradesh, 208001 ]
* Grievance Officer: [Shivansh Gupta]
* Grievance Officer email: [shivanshgupta369@gmail.com]
* Working hours: [10 am - 6pm]

We will acknowledge and address complaints within the timelines required by applicable law. Please include your order number and a clear description of the issue when contacting us.

19. General Provisions

If any provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later.

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy, form the principal terms governing your use of the VSGAG online store.

20. Contact Us

Thank you for shopping with VSGAG.

We appreciate your trust and aim to provide a convenient, transparent, and reliable online shopping experience.

For questions about these Terms of Service, contact us at:

VSGAG Customer Support
Email: [vsgag@vsgag.com]
Website: [https://vsgag.com]
Business address: [Tower 1, Hamraz Complex, Kanpur, Uttar Pradesh, 208001 ]