Refund policy

VSGAG – Return, Refund & Exchange Policy

At VSGAG, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If something is not right with your order, we are here to help.

This Return, Refund & Exchange Policy explains how to request a return, replacement, exchange, or refund for purchases made through our website.

1. Return Policy

Eligible products may be returned within 7 days of delivery, subject to the product’s eligibility and the conditions below.

To qualify for a return:

* The product must be unused, undamaged, and in its original condition.
* All original packaging, accessories, manuals, tags, and other included items must be returned, where applicable.
* You must provide your order number and proof of purchase.
* The return request must be submitted within the applicable return period.

Products that have been used, damaged through misuse, or returned with missing components may not qualify for a change-of-mind return, subject to applicable consumer rights.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

* Your order number.
* Clear photographs or a video showing the issue, if available.
* A brief description of the problem.

After reviewing your request, we will offer an appropriate resolution, which may include a replacement, exchange, repair, or refund, as applicable.

For eligible claims involving defective, damaged, incorrect, or misdescribed products, VSGAG will bear the applicable return shipping costs. A report made after the suggested reporting period will not automatically eliminate any rights you have under applicable law.

3. Refund Policy

Refunds are available for approved returns and other circumstances in which a refund is due under our policy or applicable law.

Once a returned product has been received and inspected, we will notify you of the outcome.

* Processing time: Approved refunds will generally be initiated within 5–7 business days after approval.
* Prepaid orders: Refunds will generally be sent to the original payment method.
* Cash on Delivery (COD) orders: We may request valid bank account or UPI details to process the refund securely.
* Bank processing: After initiation, the time taken for the funds to appear depends on your bank or payment provider.

If a refund is delayed beyond the expected period, please contact our customer support team.

4. Exchange and Replacement Policy

Exchanges or replacements may be offered for eligible products, depending on product availability and the nature of the issue.

If the same product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

Products that are defective or incorrectly supplied will be handled in accordance with applicable consumer protection requirements.

5. Products Not Eligible for Change-of-Mind Returns

For hygiene, safety, personalization, or product-specific reasons, certain items may not be eligible for change-of-mind returns. These may include:

* Personal-care or hygiene products where return restrictions are appropriate.
* Products with broken hygiene seals, where applicable.
* Custom-made or personalized products.
* Perishable products or items that cannot reasonably be resold after opening.

Any exclusions will be disclosed clearly on the relevant product page before purchase. These exclusions do not remove any refund or remedy rights that apply to defective, incorrect, misdescribed, or otherwise legally eligible products.

6. Return Shipping Charges

* For eligible change-of-mind returns, the customer may be responsible for return shipping charges if this is disclosed before purchase.
* For eligible defective, damaged, or incorrect products, VSGAG will cover the applicable return shipping costs.
* Any other shipping or handling charges will be communicated transparently and handled in accordance with applicable law.

7. Order Cancellation

You may request cancellation before your order is dispatched. Once an order has been dispatched, cancellation may not be possible; however, you may request a return where eligible.

If an order is cancelled or cannot be fulfilled after payment, the applicable refund will be processed in accordance with this policy and applicable law.

8. How to Request a Return or Refund

To initiate a request:

1. Contact our customer support team using the contact details below.
2. Provide your order number and the reason for your request.
3. Attach photographs or other relevant evidence if the product is damaged or incorrect.
4. Wait for return instructions before shipping the product back.
5. Pack the product securely and follow the instructions provided.

Please do not send a return to an address that has not been confirmed by our support team.

9. Customer Support and Grievance Redressal

For questions, returns, refunds, or complaints, please contact:

Brand: VSGAG
Email: [Insert customer support email]
Phone/WhatsApp: [Insert customer support number]
Business Address: [Insert registered business address]
Grievance Officer: [Insert name and designation]
Grievance Email: [Insert grievance email]

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in line with applicable e-commerce requirements.

10. Policy Updates

VSGAG may update this policy when necessary. Changes will be published on this page with an updated revision date. The policy applicable to an order will be interpreted consistently with applicable law and the disclosures made at the time of purchase.

Thank you for shopping with VSGAG. We appreciate your trust and look forward to serving you.